FAQ

Please see our frequently asked questions below. If you have any other questions please contact me.

What Currency Are Your Prices Listed In?

All our prices are listed in US Dollars.

Where are Matcha & Ink products manufactured?

All our products are manufactured ethically in the US, Canada or Europe in a  small business.

In most cases your product will be manufactured & shipped to you from the closest manufacturer to the delivery address, ensuring the fastest possible delivery of your item.

Each individual product states where it is manufactured.

Are the tops & leggings a matching set?

The answer to this is yes & no. Some products work as a set, but others do not due to fabric differences.

What does this mean?

Our yoga leggings, yoga capris, fashion leggings & yoga crop tops are perfect to wear together as a matching set.

Our loose tank tops are printed on a different fabric & will not be exactly the same print colours as our leggings & yoga shorts. They can still be worn together, but expect some differences in the print.

The yoga shorts & crop tops will not match unless you contact me & organise a special order. The price will be the same, but the crop top will be made from the same eco compression fabric as the yoga shorts & has a slightly different cut & higher neckline.

Please contact me if you want to place a special order or enquire about matching sets.

Please see our return policy / terms and conditions.

Do We Offer International Shipping?

Yes, we ship internationally.

*Please note that international orders may be subject to duties, fees or taxes charged by the destination country &/or shipping company. Matcha & Ink are not responsible for these charges. For more information contact your local postal service. 

How Much Does Shipping Cost?

International shipping is free! 

If tracking or fast (expedited or priority) shipping is required please select that paid option at checkout.

*Please note that international orders may be subject to duties, fees or taxes charged by the destination country &/or shipping company. Matcha & Ink are not responsible for these charges. For more information contact your local postal service. 

Do We Offer Expedited Shipping?

If tracking or fast (expedited or priority) shipping is required please select that paid option at checkout.

*Please note that international orders may be subject to duties, fees or taxes charges by the destination country/ & or shipping company. Matcha & Ink are not responsible for these charges. For more information contact your local postal service. 

How Long Will Shipping Take?

Estimated Shipping Times

USA: 3-5 business days
Canada: 5-10 business days
Europe: 5-20 business days
Australia, New Zealand and Oceania: 5-20 business days
Asia Pacific: 5-20 business days
Latin America and the Caribbean: 5-20 business days
North Africa and the Middle East: 5-20 business days

If fast (expedited or priority) shipping is required please select that paid option at checkout.

The times above are estimates only.  Orders shipped in peak shopping times will take longer.  We can’t be responsible for delays in shipping as the delay is most often caused by customs in your country.

Will My Item Be Shipped With Tracking?

If tracking or fast (expedited or priority) shipping is required please select that paid option at checkout.

Standard international shipping does not include tracking.  If you would like to include tracking please let us know & we will look into the options for you.

*Please note that international orders may be subject to duties, fees or taxes charged by the destination country &/or shipping company. Matcha & Ink are not responsible for these charges. For more information contact your local postal service. 

How Long Before My Item Is Shipped?

Matcha & Ink products are made to order.  This means you need to allow time for your item to be produced before it is shipped. Please see our production times below.

Production Times:

Leggings & Apparel: 2-7 business days (more than half of orders are shipped in 3 days & 90% are shipped in 5 days).
Throw Pillows: 5-10 business days.

If tracking or fast (expedited or priority) shipping is required please select that paid option at checkout.

Products with expedited shipping jump to the start of the production queue.

How Do I Care For My Item?

How to care for our Yoga Leggings:

Hand or machine washable in cold water & hang to dry.  Do not bleach.

 

How to care for our Throw Pillows:

Machine or hand wash in cold water & dry flat. Can be dry cleaned. Do not bleach.

Return Policy

Please see our full return & refund policy and contact me if you have any questions.

How Do I Return An Item?

Please see our full return & refund policy and contact me if you have any questions.

Can I Exchange My Item?

We don’t offer exchanges but do accept returns. Please see our refund & return policy and contact me  if you have any questions.

How Do I Cancel My Order?

Please contact me within 2 hours of placing your order through our website. After this time production on your item will have started & we are unable to accept cancellations.

What Size Leggings Should I Order?

Our yoga leggings come in the following sizes:

Extra Small
Small
Medium
Large
Extra Large

Please see our size guide which can be found in each product listing. It is important you follow measuring instructions & measurements before choosing your size

If you are in between sizes, please choose the LARGER size.

Where Can I Buy Matcha & Ink Products?

Our products are available exclusively online via this website or our Etsy store. 

What is peachskin jersey?

Our loose tank top are made with a fabric known as peachskin jersey. Each type of peachskin jersey is slightly different, the version we use is an athletic quality polyester – spandex blend.

Will my item look exactly like the product images?

While every effort is made to accurately represent our products please remember that our products are handmade & made to order.  Each Matcha & Ink product is unique and this means your item may vary slightly from the product photos.

Also, please be aware that the colour you see on your computer monitor will not exactly match the item you receive.   Each computer monitor is colour calibrated differently. If you are concerned about this, please contact me to order a fabric swatch before placing your order.

The prints on our yoga leggings are printed onto white fabric.  When the fabric is over stretched some white fibres may show through. On most body shapes, this will not be visible if the correct legging size has been chosen.  Also, our leggings with a dark background may have some of this white showing through around the seam of the waistband.  Please contact me if you have any questions or concerns about your order.

Please see our return policy / terms and conditions.