Return Policy

Thanks for shopping at Matcha & Ink

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

Our returns policy lasts 5 days from the time you receive your delivery. If 5 days have gone by since you received your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returns must be sent to the address which will be provided to you once the return is initiated. Please do not send your purchase back to the address on your shipping label. If returns are not sent to the correct address a refund cannot be issued. 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is posted back to our office more than 12 days after you received it.

You have 5 calendar days to notify me of your wish to return an item (from the date you received it).

To be eligible for a return, your item must be unused and in the same condition that you received it.

If you receive a product that you consider to be defective you will be required to provide clear photographs of the item fault to initiate the return process.

If you wish to return an item for a different reason, including the wrong size being ordered, you will be responsible for shipping costs to Australia (see shipping section below).

Please open your delivery carefully as we cannot accept a return for an item that has been damaged when you opened the package.

Refunds (if applicable)

Refunds cannot be initiated until the item has been received by our office.

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us or send us an email at hello@matcha-and-ink.com.

Shipping

Non-Faulty items. you will be responsible for paying for your own shipping costs to: PO Box 5195, Frankston South, VIC, 3199, Australia.  Shipping costs are non­refundable.

Defective Items:  Will be returned to our manufacturer in Canada or the US. In order to initate a return for a faulty item we will require clear photographs of the fault. In this case the return address will be provided to you via email after seeing the photos of the product fault.

Depending on where you live, the time it may take for your replacement product to reach you from our manufacturer, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us.